Privacy Policy

Welcome to Remarc, a service of Symmetrics Lab Tenologia SpA (“Company,” “we,” “us,” or “our”). We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit and use our services, including the website, software, and any other related services (collectively, the “Service”). By using the Service, you consent to the practices described in this policy.

Information We Collect

We collect various types of information:

Personal Information:

  • Email address
  • First and last name
  • Payment information
  • LinkedIn™ profile data (when integrated)

Usage Data:

  • IP address
  • Browser type
  • Pages visited
  • Date and time of use
  • Device identifiers and diagnostic data

Cookies: We use cookies to improve your user experience and track how our Service is used. We use Plausible.io, a privacy-friendly analytics service that does not track individuals but helps us understand website traffic and user behavior.

How We Use Your Information

We use your information for several purposes, including:

  • Providing and Maintaining the Service: Processing your voice recordings, creating posts, providing customer support, and more.
  • Improving the Service: Analyzing user behavior, identifying areas for improvement, and enhancing user experience.
  • Communicating with You: Sending updates, newsletters, and important notifications related to the Service.

Data Sharing

We do not sell your personal information to third parties. We may share your data in specific cases:

  • With Service Providers: We use third-party providers for tasks like hosting, payment processing, and analytics (e.g., Plausible.io). These providers are contractually obligated to protect your information.
  • For Legal Reasons: We may disclose your information if required by law or to protect our rights and the safety of others.
  • In Business Transfers: If we are involved in a merger or acquisition, your information may be transferred as part of the business transaction.

Data Security

We use commercially reasonable measures, including encryption, to protect your data. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

International Data Transfers

As we offer services globally, your information may be transferred to and processed in countries with different data protection laws than your country of residence. We implement safeguards, such as Standard Contractual Clauses (SCCs), to ensure your information is protected during these transfers.

Your Data Protection Rights

Depending on your location, you may have the following rights:

  • Access: The right to know what personal data we hold about you.
  • Rectification: The right to correct any inaccurate data.
  • Erasure: The right to request the deletion of your data, subject to certain exceptions.
  • Restriction of Processing: The right to limit how your data is processed in specific situations.
  • Data Portability: The right to receive your personal data in a machine-readable format.
  • Object to Processing: The right to object to data processing for legitimate interest or marketing purposes.

GDPR (EU/EEA Residents)

If you are in the EU/EEA, you have additional rights, such as withdrawing consent and lodging complaints with supervisory authorities.

CCPA (California Residents)

Under the CCPA, you have the right to know, delete, and opt-out of the sale of your personal information. We do not sell personal data.

Exercising Your Rights

To exercise your rights, contact us at [email protected]. We may ask you to verify your identity before processing your request. We will respond within five working days.

LinkedIn™ Integration

If you integrate your LinkedIn™ account, we collect and use data from your profile. You can control this integration through LinkedIn™'s settings. We encourage you to review LinkedIn™'s Privacy Policy.

Children’s Privacy

Our Service is not directed to children under the age of 13, and we do not knowingly collect personal information from them. If we discover such data has been collected, we will promptly delete it.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website, and we may notify you via email if significant changes are made.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at [email protected].